Privacy & Security

7ace Privacy Policy

Your personal information is our most valued asset. Everything about what you share with 7ace, how it is stored, and how it is kept secure is explained here with full transparency.

Last updated: January 2026

1Introduction — Your privacy is our responsibility

Welcome to 7ace's Privacy Policy. This document explains what information is collected when you use the 7ace platform — whether through the website, mobile app, or any other channel — how that information is used, and the steps 7ace takes to keep it safe.

7ace believes transparency is the foundation of trust. We collect no hidden data, share no unnecessary information with third parties, and carry out no significant processes without your consent. This Privacy Policy is built in accordance with international data protection standards.

By continuing to use the 7ace platform, you are considered to have accepted this Privacy Policy. Please take a moment to read it carefully.

7ace never sells your information. Your data is used only to manage your account and keep it secure.
2What Information We Collect

Under 7ace's Privacy Policy, we only collect information that is strictly necessary to operate our services. A detailed breakdown is provided below:

Information Provided at Registration:

  • Full Name & Date of Birth
  • Mobile number and email address (if applicable)
  • Identity Verification Documents (NID, Passport)
  • Payment method details (Mobile Banking, Nagad number, etc.)

Information collected automatically during use:

  • IP address and device type
  • Browser information and operating system
  • Logs of platform usage time and activity
  • Gaming History & Transaction Records
  • Cookie & Session Data
Data Type Source Purpose
Identity Information User-Provided KYC Verification & Account Security
Payment Information During transaction processing Deposit & Withdrawal Management
Device Information Automatic Security & Fraud Prevention
Gaming Activity Platform Logs Service improvement and dispute resolution
Cookie data Browser Personalized Experience
3How Your Information Is Used

Information collected under 7ace's Privacy Policy is used exclusively for the purposes listed below:

  • Account management: Handling registration, login, identity verification, and account security.
  • Financial transactions: Managing deposit, withdrawal, and bonus-related activities.
  • Customer Support: To use the necessary information to resolve your issues quickly.
  • Fraud Prevention: Detecting suspicious activity to maintain platform security.
  • Service improvement: Analyzing user experience to improve the platform.
  • Legal obligations: Retaining necessary data as required by regulatory authorities.
  • Personalized Experience: To provide game recommendations and offers tailored to your preferences.
7ace never sells your information to advertisers or data brokers. Our privacy policy strictly prohibits this.
4Data Retention & Deletion

Under 7ace's Privacy Policy, your information is stored on secure servers. Retention periods depend on the type of data and applicable legal requirements.

  • Account information: Retained for the duration your account remains active.
  • Transaction records: Up to 5 years where required by law.
  • KYC documents: Up to 3 years after account closure.
  • Gaming Logs: For up to 1 year for dispute resolution.
  • Cookie data: At the end of the session or after a maximum of 30 days.

If you request account closure, all personal information beyond what is legally required will be deleted. To request data deletion, please contact our support team.

Data deletion requests will be processed within 30 days of receipt, unless legal obligations require otherwise.
5Sharing Data with Third Parties

7ace takes your privacy seriously. However, in certain limited situations, some information may be shared with trusted third parties:

  • Payment Provider: Mobile Banking, Nagad, Rocket — solely to process transactions.
  • Game Provider: Licensed gaming companies — for the provision of gaming services.
  • Identity Verification Service: To complete KYC verification.
  • Law enforcement agencies: In response to a lawful legal order.
  • Audit & Compliance: As required by regulatory authorities.

All third parties are contractually required to comply with 7ace's Privacy Policy. They may not use the information they receive for any other purpose.

6Cookie Policy

The 7ace website and app use cookies to enhance your browsing experience. Cookies are small data files stored on your device.

Types of cookies we use:

  • Essential cookies: Required for login sessions and security — these cannot be disabled.
  • Functional cookies: To remember your preferences and language settings.
  • Analytics Cookies: To analyze site usage — you can disable this.
  • Marketing cookies: To show relevant offers — with your consent.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

7Your Rights

Under 7ace's Privacy Policy, you have several important rights regarding your own information:

Right to Access

You can find out at any time what information 7ace holds about you. Submit a request to our support team and you will receive the information within 30 days.

Right to Rectification

If any of your information is inaccurate, you can request a correction. Our support team will verify and update it promptly.

Right to Erasure

After account closure, you may request deletion of all data beyond what we are legally required to retain.

Right to Object to Processing

You can opt out of marketing or analytical use and stop the associated cookies and data processing at any time.

Right to Data Portability

You can request a download of your own information in a standard format.

8Children's privacy

7ace's services are strictly for individuals aged 18 and above. We do not collect information from minors or allow them to use the platform under any circumstances.

  • Age verification is mandatory at the time of registration.
  • Identity documents may be requested in suspicious cases.
  • If a minor is identified, the account will be immediately closed.
  • Any information collected from a minor will be deleted immediately.

If you believe a minor is using 7ace, please notify our support team immediately.

9Security Measures

7ace uses industry-standard security technology to protect your information:

  • SSL/TLS encryption: All data transfers are encrypted.
  • AES-256 storage encryption: Data stored on servers is encrypted.
  • Two-Factor Authentication (2FA): OTP verification at login.
  • Firewall & DDoS Protection: Servers are protected against external attacks.
  • Regular Security Audits: Regularly audited by an independent third-party team.
  • Suspicious activity monitoring: 24/7 automated monitoring system.
In the event of a security breach, affected users will be notified within 72 hours.
10Policy Updates

7ace may update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes, you will be notified via in-app notification or to your registered number. Continued use of the platform after any changes will be considered acceptance of the updated policy.

You will be informed before any significant changes so you can make an informed decision.
11Contact us

For any questions, requests, or complaints regarding the Privacy Policy, please contact the 7ace support team:

We will respond to any request to access, correct, or delete your data within 30 days.

We treat every privacy-related request with the utmost importance and work to resolve it as quickly as possible.

7ace's Commitment to Protecting Your Information

7ace's Privacy Policy is not just words — it is backed by technology and proven processes. We keep your information secure at every level.

End-to-End Encryption

Every transaction and piece of personal information is protected with SSL/TLS and AES-256 encryption. No one can intercept or read your data in transit.

Strict KYC Verification

Every account goes through identity verification, which helps prevent fraud and misuse while keeping genuine users safe.

No Data Selling

7ace never sells your information to third parties. Your data is used solely to operate our services.

Regular Security Audits

An independent team of third-party experts regularly audits 7ace's security infrastructure to ensure there are no vulnerabilities.

Your Data, Your Control

View, edit, delete, or download your data — it's all in your hands. Our Privacy Policy gives you full control.

24/7 privacy support

For any data protection queries, get instant support via live chat. We're always here for you.


Privacy Policy Inquiries

Never. 7ace's Privacy Policy strictly prohibits the sale of user data. Your information is used solely for service operations, security, and legal compliance.

Yes, absolutely. After closing your account, you can submit a request to our support team and all data beyond legal obligations will be deleted within 30 days.

Your payment information is protected with AES-256 encryption. Full account numbers for Mobile Banking, Nagad, or any other payment method are not stored on 7ace servers — only transaction references are kept.

Disabling marketing and analytics cookies generally causes no issues. However, disabling cookies essential for login sessions and security may prevent you from logging into the platform.

For significant changes, you will receive an in-app notification or an SMS to your registered number. You can also check the "Last Updated" date at the top of this page.

Play Safe, Win with Peace of Mind

7ace's Privacy Policy ensures the protection of your information. Register today and enjoy gaming in a fully secure environment.

18+ | Play responsibly | Responsible Gaming Policy

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