7ace believes gaming should be a source of fun and entertainment — not stress or anxiety. Our responsible gaming policy is designed to ensure every player can enjoy the platform safely and in good health.
We place every player's mental wellbeing and financial security above all else. Limit-setting tools, self-exclusion options, and expert support are always available to you, completely free of charge.
7ace's services are available to users aged 18 and above only. Age verification is mandatory at the time of registration.
Under 7ace's responsible gaming policy, you're in full control — you decide how much you play and how much you spend.
Set your own daily, weekly, or monthly deposit limits. Limits take effect immediately once set, and any increase requires a 24-hour waiting period — helping you avoid overspending in the heat of the moment.
Decide how long you want to play before you start. Once the time is up, 7ace automatically sends you an alert and, if necessary, ends your session.
If you need to step away from gaming for a while, set a cool-off period of 24 hours to 6 weeks. You will not be able to log in to your account during this time.
Self-exclude from the platform for 6 months to 5 years, or permanently. This takes effect immediately, and permanent exclusions cannot be reversed.
Set a maximum loss amount for a given period in advance. Once the limit is reached, gaming will be automatically paused.
Our expert support team is always on hand to help with any responsible gaming questions or concerns. Get instant assistance via live chat.
If you're unsure about your risk level, speak with our support team.
Responsible gaming means enjoying gaming as a fun form of entertainment while maintaining full control over your spending and time. 7ace's responsible gaming policy ensures that gaming never has a negative impact on your personal life, family relationships, or financial wellbeing.
Online gaming is growing rapidly in Bangladesh, with thousands of people enjoying platforms like 7ace every day. For most, it's simply entertainment — but for a small number, gaming can become a problem, especially when it turns into a habit that's hard to stop.
7ace's responsible gaming policy is built around three core goals: Raising awareness, providing protective tools, and ensuring access to professional support when needed. We believe that with the right information and the right tools, every player can enjoy gaming in a healthy and responsible way.
It's not always easy to tell when recreational gaming becomes a problem. Watch out for these warning signs:
Under 7ace's responsible gaming policy, we provide a range of effective protection tools. All of them can be easily activated from your account settings:
Set your own daily, weekly, and monthly maximum deposit amounts. Reductions take effect immediately; increases apply after a 24-hour waiting period.
Set a maximum amount you're willing to lose within a given period. Once that limit is reached, 7ace will automatically pause your gaming session.
Set a session time limit before you start playing. You'll receive an automatic alert when time is up, and your session will be ended if needed.
Temporarily suspend your account for 24 hours to 6 weeks. You won't be able to log in during this period, but your account and balance will remain intact.
A message will appear at set intervals showing how long you've been playing and how much you've won or lost. This helps you stay aware of your activity.
If you feel your gaming is getting out of control, self-exclusion is the most effective step to take. Using 7ace's self-exclusion feature, you can block yourself from the platform for a set period or permanently.
Fully close your account for 6 months, 1 year, 2 years, or 5 years. Reactivation is possible once the selected period ends.
Permanent account closure. Once this decision is made, it cannot be reversed. For serious cases, this is the right course of action.
Steps to Self-Exclude:
Log in and go to the "Responsible Gaming" section.
Choose a duration — temporary (6 months–5 years) or permanent exclusion.
You'll need to verify your identity with an OTP or password for security purposes.
Your account will be closed immediately upon confirmation, and you'll receive an email/SMS confirmation.
7ace strictly prohibits anyone under 18 from using the platform. Age verification is mandatory at registration, and additional KYC documents may be requested in cases of doubt.
To prevent younger family members from accessing your account:
If you suspect an underage person is using an account, contact the 7ace support team immediately. We will take the appropriate action.
Responsible gaming isn't just about avoiding problems — it's about making gaming genuinely enjoyable. Follow the tips below:
Problem gambling is a mental health issue — there is no shame in it. With the right help at the right time, full recovery is possible. 7ace is always ready to provide support in line with our responsible gaming policy.
Instant support in Bangla, 24/7. Our expert team is ready to help with gaming limits, self-exclusion, or any other issue you may have.
Average response time: 2 minutesFor detailed issues, reach out via email. You'll receive a response within 24 hours.
[email protected]Talk openly with the people close to you. The support of family and friends is your greatest strength.